🛎️ General & Booking

1. What are the check-in and check-out times?
   Check-in is from 14:00 to 24:00. Check-out is before 12:00 noon.

2. Is early check-in or late check-out available?
   Subject to availability. Request in advance via email or front desk for possible arrangements.

3. Do I need to pay a deposit upon check-in?
   No deposit is required by the hotel.

4. Can I book a room without breakfast?
   Yes. Breakfast is optional and can be added for VND 300,000 per adult (approx. $11.41).

5. Are children allowed? What are the policies?
   Children of all ages are welcome. Children 5 and under eat breakfast free; ages 6–17 pay VND 300,000. Extra beds available for VND 720,000/night.

6. Does the hotel offer airport transfers?
   Yes — priority airport pick-up and drop-off services are available for an additional charge. Pre-booking is recommended.

7. How far is the hotel from Tan Son Nhat Airport?
   Approximately 7.7 km (~26 minutes by car).

8. Is there parking available?
   Yes, parking is available on-site for guests.

9. Can I pay with cash at the hotel?
   Yes, cash payments are accepted at check-out.

10. Is the hotel pet-friendly?
    No pets are allowed. Service animals are permitted.

🌊 Facilities & Amenities

11. Does the hotel have a swimming pool?
    Yes — a rooftop outdoor pool with city views is available for guest use.

12. Is there a gym?
    Yes, a fully equipped fitness center is open daily for guests.

13. Is Wi-Fi free?
    Yes, complimentary high-speed Wi-Fi is available in all rooms and public areas.

14. Are there business facilities?
    Yes — the hotel offers a multi-function room, conference room, self-check-in kiosks, and multimedia display systems.

15. Is there a restaurant? What’s served?
    Yes — Sharaku Restaurant serves a Japanese-style buffet breakfast daily from 6:00 AM to 10:00 AM.

16. Can I request laundry or dry cleaning?
    Yes, on-site laundry, ironing, and dry cleaning services are available for an additional fee.

17. Is there luggage storage?
    Yes — complimentary luggage storage is offered before check-in and after check-out.

18. Are there elevators?
    Yes, elevators are available for guest access to all floors.

19. Is the hotel accessible for guests with disabilities?
    Yes — stair-free main entrance, wheelchairs, and accessible rooms are available upon request.

20. What languages do staff speak?
    Staff communicate in English, Vietnamese, and Japanese — ideal for international travelers.